Legal
THESE TERMS INCLUDE A CLASS ACTION WAIVER AND REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. DETAILS ARE SET FORTH BELOW.
CURATEvip is a product of CurateVIP LLC, a Wyoming limited liability company and a wholly-owned subsidiary of RMK GROUP LLC, doing business as CURATEvip ("CURATEvip," "we," "us," or "our"). These Terms govern your use of all services we operate, including the websites and applications at curatevip.app, curatevip.ai, and book.curatevip.ai (together, the "Service").
By creating an account, requesting an invitation, purchasing a membership, or otherwise using the Service, you represent that you are at least 18 years of age, that you are a resident of the United States, that you have read and understood these Terms, and that you agree to be legally bound by them. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.
If you do not agree to these Terms, do not create an account and do not purchase a membership.
CURATEvip membership is by invitation. Access is granted at our sole discretion, and submitting a request for access does not guarantee admission. Membership is personal to you. You may not share, sell, transfer, or assign your account or membership to anyone else.
What we do. CURATEvip is a travel curation service. We build a taste profile for you from your quiz answers and stated preferences, and we use it to recommend hotels, restaurants, and social venues. We also provide a hotel booking experience at book.curatevip.ai, which is a white-label site operated for us by a third-party travel technology provider. When you complete a hotel booking through that site, a real reservation is placed with the hotel or the supplier behind it.
What we are not. We are not a hotel, restaurant, airline, tour operator, or venue owner, and we do not control the properties we recommend. For hotel bookings, the travel services themselves are supplied by the hotel or supplier, and are subject to that supplier's own rates, rules, cancellation and change policies, and terms of service. Your CURATEvip membership fee covers access to our curation platform only; it does not include, apply toward, or cover the cost of any travel, accommodations, or experiences you book.
No guarantees. We do not guarantee availability, pricing, upgrades, amenities, or access at any venue. Recommendations are generated in part by automated systems and reflect our assessment, not a contractual guarantee or a promise about your experience. CURATEvip explicitly disclaims all representations and warranties—express or implied—regarding:
Payments are processed by Stripe. We do not receive or store your full card number. If a renewal charge fails, we may retry it and may suspend or cancel your membership if payment cannot be collected.
Price changes. We may change the membership price. If we do, we will give you advance notice by email before the new price takes effect, and the new price will apply only to renewals that occur after the notice period. If you do not want to pay the new price, you can cancel before your renewal date.
You can cancel your subscription at any time. There are two ways to cancel:
What happens when you cancel. Cancelling stops the next annual charge. Your membership stays active and you keep access for the rest of the year you have already paid for. At the end of that period, your membership ends and you will not be charged again.
Cancelling your CURATEvip membership does not cancel any hotel reservation you have already booked. Travel reservations are governed by the cancellation policy of the hotel or supplier, and you must cancel those separately.
Membership fees are charged for a full year of access. Except where a refund is required by law, membership fees are non-refundable, and cancelling part-way through a year does not entitle you to a refund or credit for the unused portion — instead, you keep your access until the end of the period you paid for.
We may, at our discretion, issue a refund in individual cases. Doing so once does not obligate us to do so again. To request one, email members@curatevip.app.
Nothing in this section limits any right you have under applicable state or federal law.
If you give us your mobile number and opt in, CURATEvip will send you text messages about your membership, your trips, and curation updates. Opting in to texts is not a condition of purchasing anything or subscribing to any service.
By opting in, you expressly consent to receive recurring automated text messages from CURATEvip at the number you provide, including messages regarding your membership, trips, and promotional offers. Your consent is not a condition of purchase. You may revoke your consent at any time by replying STOP. We keep a record of your consent — including the date and time, the IP address from which it was provided, and the exact wording of the consent notice you were shown — and we keep the content of replies you send us. See our Privacy Policy for details.
If you change, transfer, or discontinue your mobile number, please tell us so we do not text someone else.
You are responsible for:
You may not share, sell, transfer, or assign your account or access rights to any other person.
You agree not to:
All content, technology, trademarks, trade dress, logos, and materials associated with CURATEvip — including the Speed Engine, the CCTF methodology, the CURATEvip name and marks, and all application interfaces — are the property of CurateVIP LLC or its licensors and are protected by applicable intellectual property laws.
Nothing in these Terms grants you any right, title, or interest in any CURATEvip intellectual property. You may not use our trademarks, logos, or brand assets without our prior written consent.
The Service relies on third parties and may display content from or link to third-party websites, hotels, venues, or services. This includes our payment processor, our messaging provider, our hosting and email providers, and the travel technology provider that powers hotel booking. We do not control those third parties.
When you book travel, your reservation is with the hotel or supplier and is subject to their terms, rates, and cancellation policies. We are not responsible for a supplier's acts or omissions, including overbooking, closure, cancellation, changes in rates or amenities, or the quality of any stay.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
Venue curation results are generated by automated systems and represent our best assessment based on your profile. CURATEvip makes no guarantee that any recommended venue will meet your personal expectations.
To the maximum extent permitted by applicable law, CURATEvip, its parent companies, affiliates, officers, and employees shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of:
Your sole remedy for dissatisfaction with our curation service is to terminate your membership.
FURTHERMORE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CURATEVIP LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). THESE LIMITATIONS AND EXCLUSIONS APPLY EVEN IF THIS REMEDY DOES NOT FULLY COMPENSATE YOU FOR ANY LOSSES OR FAILS OF ITS ESSENTIAL PURPOSE OR IF WE KNEW OR SHOULD HAVE KNOWN ABOUT THE POSSIBILITY OF THE DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THESE LIMITATIONS AND EXCLUSIONS APPLY TO ANY CLAIMS RELATED TO THESE TERMS OR TO THE SERVICE.
Some states do not allow the exclusion or limitation of certain damages. If those laws apply to you, some or all of the above may not apply, and you may have additional rights.
You agree to indemnify, defend, and hold harmless CurateVIP LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any third-party rights.
We may suspend or terminate your access to the Service if you breach these Terms, misuse the platform, or if we stop offering the Service. If we terminate your membership without cause before the end of a period you have paid for, we will refund the unused portion of that period.
Upon termination, your right to use the Service ceases. Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution.
Except as otherwise provided in Section 18, these Terms, and any dispute arising out of or relating to the Service, or any transaction conducted through CURATEvip's websites (the "Site"), shall be governed by the Federal Arbitration Act, applicable federal law, and the laws of the State of Delaware, without regard to conflict-of-laws principles.
For any dispute that is not subject to arbitration, you agree to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware. You consent to the personal jurisdiction of those courts and waive any objection based on venue or forum non conveniens.
PLEASE READ THIS DISPUTE RESOLUTION SECTION CAREFULLY. THIS SECTION MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. THIS SECTION ALSO CONTAINS PROCEDURES FOR FINAL BINDING INDIVIDUAL ARBITRATION AND A WAIVER OF ANY AND ALL RIGHTS TO FILE OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION SUBJECT TO THE LIMITED EXCLUSION BELOW.
THIS DISPUTE RESOLUTION SECTION ALSO ADDRESSES THAT YOU AND CURATEvip ARE GIVING UP THE RIGHT TO HAVE A JURY TRIAL TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW. IN ARBITRATION, DISPUTES ARE RESOLVED BY AN ARBITRATOR, NOT A JUDGE OR JURY, AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.
Arbitration Agreement: Both you and CURATEvip agree to resolve through final and binding individual arbitration, except as otherwise provided in this Dispute Resolution section, any dispute, claim, or controversy (each, a "Dispute") arising at any time that in any way arises out of or relates to: (i) this Agreement and prior versions of this Agreement, including the formation, existence, breach, termination, enforcement, interpretation, validity, scope, or enforceability thereof; (ii) the Site, the Service, the receipt of any communications related to CURATEvip, and/or any content contained on the Site; and (iii) any other aspect of your relationship or transactions with CURATEvip or the Site as a consumer. You agree that any dispute regarding the enforceability, applicability, or interpretation of any provision of this Agreement, including the provisions regarding dispute resolution and arbitration, is a Dispute subject to the arbitration provisions herein and shall be resolved by an arbitrator.
To the fullest extent permitted by applicable law, any dispute or cause of action arising out of or related to the Service or the Site must be commenced within one (1) year from the later of: (1) the date the dispute or cause of action accrues; or (2) the date on which, through the exercise of reasonable diligence, you knew or should have known of the accrual of the cause of action. Otherwise, such cause of action is permanently barred.
Opt-out of Mandatory Arbitration: You can reject and opt out of this Arbitration Agreement within thirty (30) days of first accepting this Agreement by emailing CURATEvip at members@curatevip.app with your first and last name and the email address associated with your account and stating your intent to opt out of the Arbitration Agreement. Opting out of this Arbitration Agreement does not affect any other part of this Agreement, including the provisions regarding governing law or the courts in which disputes must be brought.
Initiating Arbitration: To initiate arbitration, a party must provide the other party with a written demand for arbitration and file the demand with the American Arbitration Association ("AAA"). A party initiating arbitration against CURATEvip must send the written demand for arbitration to CURATEvip, c/o RMK GROUP LLC, 254 Chapman Rd, Ste 208 #23854, Newark, DE 19702, or such other address as CURATEvip may designate in writing. If CURATEvip initiates arbitration, CURATEvip will send the written demand for arbitration to the physical address associated with your account or your most recent use of the Services if you do not have an active account.
The arbitration demand must be accompanied by a copy of the notice. If you initiate arbitration, the arbitration demand and certification must be personally signed by you or your counsel. If CURATEvip initiates arbitration, the arbitration demand and certification must be personally signed by an authorized CURATEvip representative or counsel.
Arbitration Rules and Governing Laws: Notwithstanding any choice-of-law provision elsewhere in this Agreement, the parties agree that this Arbitration Agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs the interpretation and enforcement of this Arbitration Agreement.
The arbitration shall be administered by AAA under its then-current rules and procedures, including the AAA Consumer Arbitration Rules (collectively, the "AAA Rules"), as modified by this Agreement. The arbitration will be conducted by a single arbitrator selected and appointed in accordance with the AAA Rules. The AAA Rules are available at adr.org/Rules.
Unless otherwise agreed by the parties, any arbitration hearing will take place in the county where you reside or by remote means permitted under the AAA Rules.
Arbitrator's Decision: The arbitrator shall issue a reasoned written award. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The arbitrator's decision shall be final and binding on the parties.
Arbitration Fees: The payment of filing, administrative, and arbitrator fees will be governed by the applicable AAA Rules. If the arbitrator finds that you cannot afford such fees and cannot obtain a fee waiver from the arbitration administrator, CURATEvip will pay those fees if the arbitrator determines that payment is necessary to prevent the arbitration from being cost-prohibitive. The parties shall otherwise bear their own attorneys' fees and costs unless applicable law provides otherwise or the arbitrator determines that a claim was frivolous or brought for an improper purpose.
Jury Trial Waiver: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CURATEvip WAIVE THE RIGHT TO A JURY TRIAL.
Class, Collective, and Representative Action Waiver: THE PARTIES EXPRESSLY WAIVE THE RIGHT TO HAVE ANY DISPUTE, CLAIM, OR CONTROVERSY BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED AS A CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING, OR TO PARTICIPATE IN ANY SUCH ACTION OR PROCEEDING. AN ARBITRATOR SHALL NOT HAVE ANY AUTHORITY TO HEAR, ARBITRATE, OR ADMINISTER ANY CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, OR REPRESENTATIVE ACTION. AN ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S CLAIM.
Severance of Arbitration Agreement: If any portion of this Arbitration Agreement is found to be void, unenforceable, or unlawful, that provision shall be severed and the remainder of the Arbitration Agreement shall remain in full force and effect.
Survival of Arbitration Agreement: Except as otherwise provided in this Dispute Resolution section, this Arbitration Agreement survives termination of this Agreement and your relationship with CURATEvip.
Future Changes: If we make a material change to this Arbitration Agreement after the date you first accepted these Terms (other than a change to a notice or opt-out address), you may reject the change by sending us written notice within thirty (30) days after it becomes effective, in which case the most recent version of this Arbitration Agreement before the rejected change will continue to apply between you and us.
We may modify these Terms. When we make material changes, we will update the effective date above and notify members by email or in-app notice. Changes that affect your price or your automatic renewal terms will be notified to you in advance, and will apply only to renewals after the notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
For questions about your membership, billing, cancellation, or text messages:
CurateVIP LLC
A Wyoming Limited Liability Company · A wholly-owned subsidiary of RMK GROUP LLC
Member support and cancellations: members@curatevip.app
Mailing address: c/o RMK GROUP LLC, 254 Chapman Rd, Ste 208 #23854, Newark, DE 19702
If you submit, send, or otherwise communicate to CURATEvip any feedback, ideas, suggestions, concepts, ratings, reviews, or materials regarding our service, website, or mobile offerings ("Feedback"), you assign to CURATEvip all rights, title, and interest in and to such Feedback.
CURATEvip shall own exclusive, worldwide, royalty-free, perpetual, and irrevocable rights to use, reproduce, modify, adapt, publish, translate, license, distribute, and commercialize the Feedback for any purpose whatsoever—commercial or otherwise—without compensation, credit, or notice to you.
To the extent any rights in the Feedback cannot be assigned under applicable law, you grant CURATEvip a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, sublicensable, and non-exclusive license to use and exploit the Feedback in any manner. You acknowledge that CURATEvip is under no obligation to keep any Feedback confidential, nor are we obligated to review, adopt, or implement any suggestion you provide.